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How does the Encore Service fee work?

What is the Encore Service Fee?

A 15% Service fee is taken out of your quote for any paid booking provided to you through Encore. We do not take a Service fee for travel expenses. 


When does Encore take the Service fee?

The Service is taken in two instalments. The first is taken when the client makes their deposit payment and the second is taken when the client makes their remainder payment. 


How does it impact what musicians are paid?

The Encore Service fee does not impact what a musician will be paid. When a musician applies for a job with a quote, the amount of money they will earn from the booking is clearly displayed, and musicians are always in full control of the quotes they send to clients. 


Do you charge a commission on my travel?

No. We only take a commission on the booking service we provide and are committed to ensuring that musicians coming from further afield for a gig are not unfairly penalised by travel commission.  


What does the Service fee support?

We’re committed to ensuring that it is always free to sign up to Encore. This means that we only make money when we find you work. But we’re not interested in lining our pockets - the Service fee also goes into providing a better service for you. Here’s how: 

  • Musician Support team

Sometimes you just need to chat to a person. That’s why at Encore we have team members ready to take your call or speak to you on live chat. Inside our office hours (10.00-18.30, Monday to Friday), we aim to respond to all messages within 24 hours. 

  • Encore musician admin tools

At Encore we’re building tools which drastically reduce the amount of admin work musicians have to do, so that they can focus on making music. Features which come as standard are automatic payments and invoices, cancellation policy, deposits management, and bookings analytics on your Payments dashboard. We’ll soon be rolling out many other exciting features which will free up hours of time for musicians. 

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