If you need to speak to the musician over the phone, you can send a call request to a musician. This sends the musician a message including your phone number and a time when you'd like them to call you. To send a call request:
- Click "Request call".
- Fill in the call request form, including your contact number, the time when you'd like the musician to call you, and a brief message letting the musician know what the purpose of the call will be. Then click "Send call request".
- The musician should reply confirming whether or not they are available for a call at that time.
- All Encore musicians are advised to send a message to clients after a call confirming what was discussed, so that both parties have a record in writing.
Once you're satisfied that you've confirmed arrangements with the musician, you'll need to send them a booking request by clicking the 'Request to Book' on their application card. Read more about booking requests here.